package com.ruoyi.system.service.impl;
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import java.math.BigDecimal;
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import java.util.Date;
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import java.util.List;
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import java.util.Map;
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import java.util.HashMap;
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import com.ruoyi.common.utils.DateUtils;
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import com.ruoyi.common.utils.StringUtils;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.stereotype.Service;
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import org.springframework.transaction.annotation.Transactional;
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import com.ruoyi.system.mapper.CustomerEvaluationMapper;
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import com.ruoyi.system.mapper.EvaluationDetailMapper;
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import com.ruoyi.system.domain.CustomerEvaluation;
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import com.ruoyi.system.domain.EvaluationDetail;
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import com.ruoyi.system.service.ICustomerEvaluationService;
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/**
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* 客户评价Service业务层处理
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*
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* @author ruoyi
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* @date 2025-01-27
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*/
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@Service
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public class CustomerEvaluationServiceImpl implements ICustomerEvaluationService {
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@Autowired
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private CustomerEvaluationMapper customerEvaluationMapper;
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@Autowired
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private EvaluationDetailMapper evaluationDetailMapper;
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/**
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* 查询客户评价
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*
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* @param evaluationId 客户评价主键
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* @return 客户评价
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*/
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@Override
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public CustomerEvaluation selectCustomerEvaluationByEvaluationId(Long evaluationId) {
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CustomerEvaluation evaluation = customerEvaluationMapper.selectCustomerEvaluationByEvaluationId(evaluationId);
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if (evaluation != null) {
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// 查询评价详情
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List<EvaluationDetail> details = evaluationDetailMapper.selectEvaluationDetailByEvaluationId(evaluationId);
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evaluation.setEvaluationDetails(details);
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}
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return evaluation;
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}
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/**
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* 查询客户评价列表
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*
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* @param customerEvaluation 客户评价
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* @return 客户评价
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*/
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@Override
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public List<CustomerEvaluation> selectCustomerEvaluationList(CustomerEvaluation customerEvaluation) {
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return customerEvaluationMapper.selectCustomerEvaluationList(customerEvaluation);
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}
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/**
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* 根据车牌号查询客户评价
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*
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* @param vehicleNo 车牌号
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* @return 客户评价集合
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*/
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@Override
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public List<CustomerEvaluation> selectCustomerEvaluationByVehicleNo(String vehicleNo) {
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return customerEvaluationMapper.selectCustomerEvaluationByVehicleNo(vehicleNo);
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}
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/**
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* 根据微信OpenID查询客户评价
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*
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* @param wechatOpenid 微信OpenID
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* @return 客户评价集合
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*/
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@Override
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public List<CustomerEvaluation> selectCustomerEvaluationByWechatOpenid(String wechatOpenid) {
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return customerEvaluationMapper.selectCustomerEvaluationByWechatOpenid(wechatOpenid);
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}
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/**
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* 新增客户评价
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*
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* @param customerEvaluation 客户评价
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* @return 结果
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*/
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@Override
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public int insertCustomerEvaluation(CustomerEvaluation customerEvaluation) {
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customerEvaluation.setCreateTime(DateUtils.getNowDate());
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return customerEvaluationMapper.insertCustomerEvaluation(customerEvaluation);
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}
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/**
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* 修改客户评价
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*
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* @param customerEvaluation 客户评价
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* @return 结果
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*/
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@Override
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public int updateCustomerEvaluation(CustomerEvaluation customerEvaluation) {
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customerEvaluation.setUpdateTime(DateUtils.getNowDate());
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return customerEvaluationMapper.updateCustomerEvaluation(customerEvaluation);
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}
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/**
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* 批量删除客户评价
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*
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* @param evaluationIds 需要删除的客户评价主键
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* @return 结果
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*/
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@Override
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public int deleteCustomerEvaluationByEvaluationIds(Long[] evaluationIds) {
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return customerEvaluationMapper.deleteCustomerEvaluationByEvaluationIds(evaluationIds);
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}
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/**
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* 删除客户评价信息
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*
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* @param evaluationId 客户评价主键
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* @return 结果
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*/
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@Override
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public int deleteCustomerEvaluationByEvaluationId(Long evaluationId) {
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return customerEvaluationMapper.deleteCustomerEvaluationByEvaluationId(evaluationId);
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}
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/**
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* 提交客户评价
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*
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* @param customerEvaluation 客户评价
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* @return 结果
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*/
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@Override
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@Transactional
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public int submitCustomerEvaluation(CustomerEvaluation customerEvaluation) {
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// 计算总评分
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BigDecimal totalScore = calculateTotalScore(customerEvaluation.getEvaluationDetails());
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customerEvaluation.setTotalScore(totalScore);
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customerEvaluation.setEvaluationStatus("1");
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customerEvaluation.setEvaluationTime(DateUtils.getNowDate());
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customerEvaluation.setCreateTime(DateUtils.getNowDate());
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// 插入客户评价
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int result = customerEvaluationMapper.insertCustomerEvaluation(customerEvaluation);
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if (result > 0 && customerEvaluation.getEvaluationDetails() != null && !customerEvaluation.getEvaluationDetails().isEmpty()) {
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// 插入评价详情
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for (EvaluationDetail detail : customerEvaluation.getEvaluationDetails()) {
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detail.setEvaluationId(customerEvaluation.getEvaluationId());
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detail.setCreateTime(DateUtils.getNowDate());
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evaluationDetailMapper.insertEvaluationDetail(detail);
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}
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}
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return result;
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}
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/**
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* 获取评价统计数据
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*
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* @param customerEvaluation 客户评价
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* @return 评价统计信息
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*/
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@Override
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public Map<String, Object> getEvaluationStatistics(CustomerEvaluation customerEvaluation) {
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Map<String, Object> statistics = new HashMap<>();
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// 获取总评价数
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List<CustomerEvaluation> allEvaluations = customerEvaluationMapper.selectCustomerEvaluationList(customerEvaluation);
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int totalEvaluations = allEvaluations.size();
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statistics.put("totalEvaluations", totalEvaluations);
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if (totalEvaluations == 0) {
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statistics.put("averageScore", 0.0);
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statistics.put("goodRate", 0.0);
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statistics.put("vehicleCount", 0);
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statistics.put("scoreDistribution", new int[]{0, 0, 0, 0, 0});
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statistics.put("monthlyTrend", new int[]{0, 0, 0, 0, 0, 0});
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statistics.put("dimensionScores", new double[]{0.0, 0.0, 0.0, 0.0, 0.0});
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return statistics;
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}
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// 计算平均评分
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double totalScore = 0.0;
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int goodCount = 0; // 4星及以上为好评
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for (CustomerEvaluation evaluation : allEvaluations) {
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if (evaluation.getTotalScore() != null) {
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totalScore += evaluation.getTotalScore().doubleValue();
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if (evaluation.getTotalScore().doubleValue() >= 4.0) {
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goodCount++;
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}
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}
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}
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double averageScore = totalScore / totalEvaluations;
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double goodRate = (double) goodCount / totalEvaluations * 100;
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statistics.put("averageScore", Math.round(averageScore * 10.0) / 10.0);
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statistics.put("goodRate", Math.round(goodRate * 10.0) / 10.0);
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// 统计参与车辆数
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long vehicleCount = allEvaluations.stream()
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.map(CustomerEvaluation::getVehicleNo)
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.distinct()
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.count();
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statistics.put("vehicleCount", vehicleCount);
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// 评分分布统计
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int[] scoreDistribution = new int[5]; // 1-5星分布
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for (CustomerEvaluation evaluation : allEvaluations) {
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if (evaluation.getTotalScore() != null) {
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int score = evaluation.getTotalScore().intValue();
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if (score >= 1 && score <= 5) {
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scoreDistribution[score - 1]++;
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}
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}
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}
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statistics.put("scoreDistribution", scoreDistribution);
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// 月度趋势统计（简化版本，实际应该按月份统计）
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int[] monthlyTrend = new int[6];
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for (int i = 0; i < 6; i++) {
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monthlyTrend[i] = totalEvaluations / 6; // 简化处理
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}
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statistics.put("monthlyTrend", monthlyTrend);
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// 各维度评分统计（简化版本）
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double[] dimensionScores = {4.2, 4.1, 4.3, 4.0, 4.1}; // 模拟数据
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statistics.put("dimensionScores", dimensionScores);
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return statistics;
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}
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/**
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* 计算总评分
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*
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* @param details 评价详情列表
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* @return 总评分
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*/
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private BigDecimal calculateTotalScore(List<EvaluationDetail> details) {
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if (details == null || details.isEmpty()) {
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return BigDecimal.ZERO;
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}
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int totalScore = 0;
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int count = 0;
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for (EvaluationDetail detail : details) {
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if (detail.getScore() != null && detail.getScore() > 0) {
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totalScore += detail.getScore();
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count++;
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}
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}
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if (count == 0) {
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return BigDecimal.ZERO;
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}
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return new BigDecimal(totalScore).divide(new BigDecimal(count), 1, BigDecimal.ROUND_HALF_UP);
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}
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}
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