<template>
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<div class="app-container">
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<el-form :model="queryParams" ref="queryForm" size="small" :inline="true" v-show="showSearch" label-width="68px">
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<el-form-item label="车牌号" prop="vehicleNo">
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<el-input
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v-model="queryParams.vehicleNo"
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placeholder="请输入车牌号"
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clearable
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@keyup.enter.native="handleQuery"
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/>
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</el-form-item>
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<el-form-item label="评价时间" prop="evaluationTime">
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<el-date-picker
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v-model="dateRange"
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style="width: 240px"
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value-format="yyyy-MM-dd"
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type="daterange"
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range-separator="-"
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start-placeholder="开始日期"
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end-placeholder="结束日期"
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></el-date-picker>
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</el-form-item>
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<el-form-item>
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<el-button type="primary" icon="el-icon-search" size="mini" @click="handleQuery">搜索</el-button>
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<el-button icon="el-icon-refresh" size="mini" @click="resetQuery">重置</el-button>
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</el-form-item>
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</el-form>
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<el-row :gutter="32">
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<el-col :xs="24" :sm="12" :lg="6" class="card-panel-col">
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<div class="card-panel">
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<div class="card-panel-icon-wrapper icon-people">
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<svg-icon icon-class="peoples" class-name="card-panel-icon" />
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</div>
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<div class="card-panel-description">
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<div class="card-panel-text">总评价数</div>
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<div class="card-panel-num">{{ statisticsData.totalEvaluations }}</div>
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</div>
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</div>
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</el-col>
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<el-col :xs="24" :sm="12" :lg="6" class="card-panel-col">
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<div class="card-panel">
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<div class="card-panel-icon-wrapper icon-message">
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<svg-icon icon-class="message" class-name="card-panel-icon" />
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</div>
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<div class="card-panel-description">
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<div class="card-panel-text">平均评分</div>
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<div class="card-panel-num">{{ statisticsData.averageScore }}</div>
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</div>
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</div>
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</el-col>
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<el-col :xs="24" :sm="12" :lg="6" class="card-panel-col">
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<div class="card-panel">
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<div class="card-panel-icon-wrapper icon-star">
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<svg-icon icon-class="star" class-name="card-panel-icon" />
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</div>
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<div class="card-panel-description">
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<div class="card-panel-text">好评率</div>
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<div class="card-panel-num">{{ statisticsData.goodRate }}%</div>
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</div>
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</div>
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</el-col>
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<el-col :xs="24" :sm="12" :lg="6" class="card-panel-col">
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<div class="card-panel">
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<div class="card-panel-icon-wrapper icon-vehicle">
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<svg-icon icon-class="car" class-name="card-panel-icon" />
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</div>
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<div class="card-panel-description">
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<div class="card-panel-text">参与车辆</div>
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<div class="card-panel-num">{{ statisticsData.vehicleCount }}</div>
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</div>
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</div>
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</el-col>
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</el-row>
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<el-row :gutter="32" style="margin-top: 20px;">
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<el-col :xs="24" :sm="24" :lg="12">
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<div class="chart-container">
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<div class="chart-title">评分分布</div>
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<div ref="scoreChart" class="chart"></div>
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</div>
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</el-col>
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<el-col :xs="24" :sm="24" :lg="12">
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<div class="chart-container">
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<div class="chart-title">月度评价趋势</div>
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<div ref="trendChart" class="chart"></div>
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</div>
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</el-col>
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</el-row>
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<el-row style="margin-top: 20px;">
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<el-col :span="24">
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<div class="chart-container">
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<div class="chart-title">各维度评分统计</div>
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<div ref="dimensionChart" class="chart"></div>
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</div>
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</el-col>
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</el-row>
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<el-table v-loading="loading" :data="evaluationList" @selection-change="handleSelectionChange">
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<el-table-column type="selection" width="55" align="center" />
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<el-table-column label="评价ID" align="center" prop="evaluationId" />
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<el-table-column label="车牌号" align="center" prop="vehicleNo" />
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<el-table-column label="客户姓名" align="center" prop="customerName" />
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<el-table-column label="客户手机" align="center" prop="customerPhone" />
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<el-table-column label="综合评分" align="center" prop="overallScore">
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<template slot-scope="scope">
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<el-rate
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v-model="scope.row.overallScore"
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disabled
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show-score
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text-color="#ff9900"
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score-template="{value}"
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/>
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</template>
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</el-table-column>
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<el-table-column label="评价时间" align="center" prop="evaluationTime" width="180">
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<template slot-scope="scope">
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<span>{{ parseTime(scope.row.evaluationTime, '{y}-{m}-{d} {h}:{i}:{s}') }}</span>
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</template>
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</el-table-column>
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<el-table-column label="操作" align="center" class-name="small-padding fixed-width">
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<template slot-scope="scope">
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<el-button
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size="mini"
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type="text"
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icon="el-icon-view"
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@click="handleView(scope.row)"
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>查看详情</el-button>
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</template>
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</el-table-column>
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</el-table>
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<pagination
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v-show="total>0"
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:total="total"
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:page.sync="queryParams.pageNum"
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:limit.sync="queryParams.pageSize"
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@pagination="getList"
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/>
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<!-- 评价详情对话框 -->
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<el-dialog title="评价详情" :visible.sync="detailOpen" width="600px" append-to-body>
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<el-descriptions :column="2" border>
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<el-descriptions-item label="评价ID">{{ detailForm.evaluationId }}</el-descriptions-item>
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<el-descriptions-item label="车牌号">{{ detailForm.vehicleNo }}</el-descriptions-item>
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<el-descriptions-item label="客户姓名">{{ detailForm.customerName }}</el-descriptions-item>
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<el-descriptions-item label="客户手机">{{ detailForm.customerPhone }}</el-descriptions-item>
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<el-descriptions-item label="微信昵称">{{ detailForm.wechatNickname }}</el-descriptions-item>
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<el-descriptions-item label="综合评分">
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<el-rate
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v-model="detailForm.overallScore"
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disabled
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show-score
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text-color="#ff9900"
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score-template="{value}"
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/>
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</el-descriptions-item>
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<el-descriptions-item label="评价时间" :span="2">
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{{ parseTime(detailForm.evaluationTime, '{y}-{m}-{d} {h}:{i}:{s}') }}
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</el-descriptions-item>
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</el-descriptions>
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<div style="margin-top: 20px;">
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<h4>详细评价</h4>
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<el-table :data="detailForm.evaluationDetails" border>
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<el-table-column label="评价维度" prop="dimensionName" />
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<el-table-column label="评分" align="center">
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<template slot-scope="scope">
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<el-rate
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v-if="scope.row.dimensionType === 'star'"
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v-model="scope.row.score"
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disabled
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show-score
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text-color="#ff9900"
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score-template="{value}"
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/>
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<span v-else>{{ scope.row.optionValue || scope.row.textContent }}</span>
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</template>
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</el-table-column>
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</el-table>
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</div>
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</el-dialog>
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</div>
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</template>
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<script>
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import { listCustomerEvaluation, getCustomerEvaluation, getEvaluationStatistics } from "@/api/evaluation";
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import * as echarts from 'echarts';
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export default {
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name: "EvaluationStatistics",
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data() {
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return {
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// 遮罩层
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loading: true,
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// 选中数组
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ids: [],
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// 非单个禁用
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single: true,
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// 非多个禁用
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multiple: true,
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// 显示搜索条件
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showSearch: true,
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// 总条数
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total: 0,
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// 客户评价表格数据
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evaluationList: [],
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// 弹出层标题
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title: "",
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// 是否显示弹出层
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detailOpen: false,
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// 日期范围
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dateRange: [],
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// 查询参数
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queryParams: {
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pageNum: 1,
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pageSize: 10,
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vehicleNo: null,
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evaluationTime: null
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},
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// 表单参数
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detailForm: {},
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// 统计数据
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statisticsData: {
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totalEvaluations: 0,
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averageScore: 0,
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goodRate: 0,
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vehicleCount: 0
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},
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// 图表实例
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scoreChart: null,
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trendChart: null,
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dimensionChart: null
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};
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},
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created() {
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this.getList();
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this.getStatistics();
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},
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mounted() {
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this.$nextTick(() => {
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this.initCharts();
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});
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},
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methods: {
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/** 查询客户评价列表 */
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getList() {
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this.loading = true;
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listCustomerEvaluation(this.addDateRange(this.queryParams, this.dateRange)).then(response => {
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this.evaluationList = response.rows;
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this.total = response.total;
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this.loading = false;
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});
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},
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/** 获取统计数据 */
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getStatistics() {
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getEvaluationStatistics(this.addDateRange(this.queryParams, this.dateRange)).then(response => {
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const data = response.data;
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this.statisticsData = {
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totalEvaluations: data.totalEvaluations || 0,
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averageScore: data.averageScore || 0,
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goodRate: data.goodRate || 0,
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vehicleCount: data.vehicleCount || 0
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};
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// 更新图表数据
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this.updateCharts(data);
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}).catch(() => {
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// 如果接口调用失败，使用默认数据
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this.statisticsData = {
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totalEvaluations: 0,
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averageScore: 0,
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goodRate: 0,
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vehicleCount: 0
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};
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});
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},
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/** 初始化图表 */
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initCharts() {
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this.initScoreChart();
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this.initTrendChart();
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this.initDimensionChart();
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},
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/** 更新图表数据 */
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updateCharts(data) {
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this.updateScoreChart(data.scoreDistribution);
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this.updateTrendChart(data.monthlyTrend);
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this.updateDimensionChart(data.dimensionScores);
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},
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/** 初始化评分分布图表 */
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initScoreChart() {
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this.scoreChart = echarts.init(this.$refs.scoreChart);
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this.updateScoreChart([0, 0, 0, 0, 0]);
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},
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/** 更新评分分布图表 */
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updateScoreChart(scoreDistribution) {
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if (!this.scoreChart) {
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this.scoreChart = echarts.init(this.$refs.scoreChart);
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}
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const option = {
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title: {
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text: '评分分布',
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left: 'center'
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},
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tooltip: {
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trigger: 'item'
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},
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series: [
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{
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name: '评分分布',
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type: 'pie',
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radius: '50%',
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data: [
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{ value: scoreDistribution[4] || 0, name: '5星' },
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{ value: scoreDistribution[3] || 0, name: '4星' },
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{ value: scoreDistribution[2] || 0, name: '3星' },
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{ value: scoreDistribution[1] || 0, name: '2星' },
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{ value: scoreDistribution[0] || 0, name: '1星' }
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],
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emphasis: {
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itemStyle: {
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shadowBlur: 10,
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shadowOffsetX: 0,
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shadowColor: 'rgba(0, 0, 0, 0.5)'
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}
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}
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}
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]
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};
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this.scoreChart.setOption(option);
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},
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/** 初始化趋势图表 */
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initTrendChart() {
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this.trendChart = echarts.init(this.$refs.trendChart);
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this.updateTrendChart([0, 0, 0, 0, 0, 0]);
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},
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/** 更新趋势图表 */
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updateTrendChart(monthlyTrend) {
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if (!this.trendChart) {
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this.trendChart = echarts.init(this.$refs.trendChart);
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}
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const option = {
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title: {
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text: '月度评价趋势',
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left: 'center'
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},
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tooltip: {
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trigger: 'axis'
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},
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xAxis: {
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type: 'category',
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data: ['1月', '2月', '3月', '4月', '5月', '6月']
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},
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yAxis: {
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type: 'value'
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},
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series: [
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{
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name: '评价数量',
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type: 'line',
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data: monthlyTrend || [0, 0, 0, 0, 0, 0],
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smooth: true
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}
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]
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};
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this.trendChart.setOption(option);
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},
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/** 初始化维度统计图表 */
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initDimensionChart() {
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this.dimensionChart = echarts.init(this.$refs.dimensionChart);
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this.updateDimensionChart([0, 0, 0, 0, 0]);
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},
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/** 更新维度统计图表 */
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updateDimensionChart(dimensionScores) {
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if (!this.dimensionChart) {
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this.dimensionChart = echarts.init(this.$refs.dimensionChart);
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}
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const option = {
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title: {
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text: '各维度评分统计',
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left: 'center'
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},
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tooltip: {
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trigger: 'axis',
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axisPointer: {
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type: 'shadow'
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}
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},
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xAxis: {
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type: 'category',
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data: ['服务态度', '收费情况', '车辆卫生', '驾驶技术', '整体服务']
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},
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yAxis: {
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type: 'value',
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max: 5
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},
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series: [
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{
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name: '平均评分',
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type: 'bar',
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data: dimensionScores || [0, 0, 0, 0, 0],
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itemStyle: {
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color: '#409EFF'
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}
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}
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]
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};
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this.dimensionChart.setOption(option);
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},
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// 取消按钮
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cancel() {
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this.detailOpen = false;
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this.reset();
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},
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// 表单重置
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reset() {
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this.detailForm = {
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evaluationId: null,
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vehicleNo: null,
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customerName: null,
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customerPhone: null,
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wechatOpenid: null,
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wechatNickname: null,
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wechatAvatar: null,
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wechatPhone: null,
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overallScore: null,
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evaluationTime: null,
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evaluationDetails: []
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};
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this.resetForm("detailForm");
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},
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/** 搜索按钮操作 */
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handleQuery() {
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this.queryParams.pageNum = 1;
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this.getList();
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this.getStatistics();
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},
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/** 重置按钮操作 */
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resetQuery() {
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this.dateRange = [];
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this.resetForm("queryForm");
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this.handleQuery();
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},
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// 多选框选中数据
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handleSelectionChange(selection) {
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this.ids = selection.map(item => item.evaluationId)
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this.single = selection.length!==1
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this.multiple = !selection.length
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},
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/** 查看详情按钮操作 */
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handleView(row) {
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this.reset();
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const evaluationId = row.evaluationId || this.ids
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getCustomerEvaluation(evaluationId).then(response => {
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this.detailForm = response.data;
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this.detailOpen = true;
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this.title = "评价详情";
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});
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}
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}
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};
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</script>
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<style scoped>
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.app-container {
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padding: 20px;
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}
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.card-panel-col {
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margin-bottom: 20px;
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}
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.card-panel {
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height: 108px;
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cursor: pointer;
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font-size: 12px;
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position: relative;
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overflow: hidden;
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color: #666;
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background: #fff;
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box-shadow: 4px 4px 40px rgba(0, 0, 0, .05);
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border-color: rgba(0, 0, 0, .05);
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}
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.card-panel:hover {
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box-shadow: 4px 4px 40px rgba(0, 0, 0, .1);
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}
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.card-panel-icon-wrapper {
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float: left;
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margin: 14px 0 0 14px;
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padding: 16px;
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transition: all 0.38s ease-out;
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border-radius: 6px;
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}
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.card-panel-icon {
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float: left;
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font-size: 48px;
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}
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.card-panel-description {
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float: right;
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font-weight: bold;
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margin: 26px;
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margin-left: 0px;
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}
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.card-panel-text {
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line-height: 18px;
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color: rgba(0, 0, 0, 0.45);
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font-size: 16px;
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margin-bottom: 12px;
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}
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.card-panel-num {
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font-size: 20px;
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color: #666;
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}
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.icon-people {
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color: #40c9c6;
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}
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.icon-message {
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color: #36a3f7;
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}
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.icon-star {
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color: #f4516c;
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}
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.icon-vehicle {
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color: #34bfa3;
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}
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.chart-container {
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background: #fff;
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padding: 20px;
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border-radius: 4px;
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box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
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margin-bottom: 20px;
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}
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.chart-title {
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font-size: 16px;
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font-weight: bold;
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margin-bottom: 15px;
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text-align: center;
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}
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.chart {
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height: 300px;
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width: 100%;
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}
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</style>
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